Frequently Asked Questions
How can I contact you?
Please email us at email@example.com or firstname.lastname@example.org. Our customer service.
What if I mess up the delivery address?
Don't worry, email us as soon as you find the problem. Please provide your full name, order number and correct shipping address / contact information. We will update your information and provide you with confirmation.
*** Please send us this information as soon as possible, so we will not send your order.
Change address after receiving shipping confirmation
According to our terms and conditions, once an order is placed fro our warehouse, no changes can be made to the order, which is the buyer's full responsibility.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay) and PayPal payments. If you have other special payment methods, please contact us.
In which currency is your price expressed?
All our prices are in US dollars.
Is there an exchange rate?
All our transactions are based on US dollars. If your credit card is based on another currency, the total order value will be calculated based on the daily exchange rate on the day the card issuer processes the transaction.
I need to cancel the order.
If your order has not been shipped, please send us an email with your full name and order number. We need this information to cancel your order from the end.
If the order has been shipped, you will need to send it back to us after the delivery for return.
If you are not satisfied with the order, please email us immediately, we will try our best to solve your problem.
How long does it take to refund?
From the day we receive your return, it may take up to 7 working days to process the return.
After receiving and checking your return, we will send you an email to inform you that we have received the return. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit line will be automatically returned to your credit card or original payment method within a certain number of days.
Will I be charged tariffs / tariffs?
After your order arrives at the final destination, import taxes, customs duties and related customs fees may be charged, which are determined by your local customs.
The payment of these fees and taxes is your responsibility, and we do not assume any responsibility. We are not responsible for any delays caused by your national customs department. For more detailed information on fees, please contact your local customs.
Why was my order cancelled?
If your order is accidentally cancelled, our fraud filter will most likely mark your order as fraudulent. If you are sure that it is not true, please order again.